Terms of Service

GST Reco is a software-as-a-service tool for reconciling inward and outward GST returns against the user's books of accounts. The service includes a web application, a licensed connection to the GST Network through a GST Suvidha Provider, and an optional Windows agent that syncs vouchers from TallyPrime. The service is intended for use by registered Indian businesses and the tax professionals advising them.

You may create an account if you are over 18, are authorised to act on behalf of the business whose data you will upload, and your use is consistent with applicable law. You are responsible for keeping your password confidential and for every action taken on your account. Tell us immediately at support@m2ai.ai if you suspect unauthorised access.

We offer a free trial (14 days, full Pro feature set, no credit card required) and paid tiers (Pro, Enterprise). Pricing is published at /pricing. When you upgrade, you authorise us to charge your nominated payment method on a recurring monthly or annual basis until you cancel.

Refunds. Monthly subscriptions are charged in advance and not pro-rated on cancellation; you keep access to the end of the period. Annual subscriptions are refundable within 14 days of purchase if you have not exported a filing workbook in production. After that 14-day window, annual payments are non-refundable except where required by law.

Price changes.We will notify you by email at least 30 days before any price change takes effect. You can cancel before the change applies if you don't accept the new price.

You agree not to:

• upload data that is not yours or that you don't have permission to process (e.g. another company's books without their consent),
• attempt to access tenants other than your own, including by probing the API or attempting to bypass Row-Level Security,
• reverse engineer, decompile, or extract source code from the agent or the application,
• resell, sublicense, or rebrand the service as your own,
• use the service to store data of children under 18 (the service is for B2B use only),
• use the service to evade GST compliance or facilitate tax fraud — we cooperate with the GST Network, the GSTN tax authorities, and the courts on lawful information requests.

You own the data you upload. We do not claim any IP rights over your books, vouchers, GSTRs, vendor lists, or reconciliation outputs.

We access your data only to operate the service, debug issues, and respond to your support requests. Operator access to production data is logged. We do not train AI models on your data, do not sell your data, and do not share it with advertisers. Full details in the Privacy Policy.

We aim for 99.5% monthly uptime, measured against the authenticated dashboard surface. We do not guarantee that the GST portal's availability will match ours; portal outages, GSP throttling, and Tally version-specific bugs may interrupt sync without affecting our SLA.

The service is provided “as is”. The reconciliation engine, the filing workbook, and any calculation we surface are computational outputs, not legal, tax, or accounting advice. You and your tax adviser are responsible for the figures you actually file with the GSTN. We recommend reviewing every workbook against your books before submitting GSTR-3B.

To the maximum extent permitted by law, our total liability for any claim arising from your use of the service is capped at the fees you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data not caused by our gross negligence, or business interruption.

This cap doesn't apply to liability that cannot be limited under Indian law, including liability for fraud or wilful misconduct.

You can cancel your subscription at any time from Settings → Billing or by emailing support@m2ai.ai. On cancellation we retain your data for 90 days so you can resume seamlessly, then hard-delete unless you ask us to delete sooner.

We may suspend or terminate your account if you breach these Terms, fail to pay subscription fees after a 14-day cure period, or if continued service would expose us to legal risk. Where practical we give 30 days' notice; in cases of fraud or security threat we act immediately.

We may update these Terms from time to time. Material changes (price, scope of liability, dispute resolution) take effect after a 30-day notice period sent to your account email. Non-material changes (typo fixes, contact-detail updates) are effective immediately. Continued use after the notice period constitutes acceptance.

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the service is subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. Before going to court we ask that you email legal@m2ai.ai so we can try to resolve the issue directly — most disputes we've seen are resolved on the same call.

Manual2AI Technologies Private Limited
Support: support@m2ai.ai
Legal queries: legal@m2ai.ai
Privacy: privacy@m2ai.ai